Customer Success Manager
Fello is a fast-growing, VC-backed startup on a mission to empower real estate agents and teams with the tools they need to thrive in today's industry. We're revolutionizing the real estate landscape by providing cutting-edge technology and solutions designed to help agents succeed. Our platform is tailor-made for real estate professionals, and our team is made up of industry experts and innovative thinkers. If you're excited about being part of a growing team with a fresh take on real estate, we'd love to meet you!
You are a proactive, customer-focused professional with exceptional communication skills and a passion for helping clients succeed. You are dedicated to continuous improvement and are motivated to provide the best possible customer experience. While real estate experience is a plus, it is not a requirement. You have a strong understanding of SaaS (Software as a Service) and can easily build relationships with clients and internal teams.
- Proactively drive adoption, net retention, and expansion revenue
- Collaborate with Account Executives to handle onboarding, training, and renewals, and work with Solutions Teams to ensure integration and website changes align with customer goals
- Develop relationships with clients and facilitate communication between customers and internal teams
- Conduct quarterly business reviews and strategize with clients to meet their evolving needs
- Provide personalized onboarding and training for new customers
- Monitor customer usage and engagement to identify areas for improvement and provide solutions
- Encourage satisfied clients to provide testimonials, case studies, or referrals that can be used to demonstrate our value and attract new clients
- Collaborate with Product teams to share customer feedback and insights to inform product development and improve overall customer success
- A proven track record in customer success, account management, or a related field
- Strong understanding of SaaS and marketing best practices
- Excellent communication and interpersonal skills
- The ability to multitask and manage competing priorities
- A strong commitment to customer satisfaction and continuous improvement
- Competitive salary with performance-based incentives
- Comprehensive health, dental, and vision insurance
- Generous vacation policy and paid holidays
- Flexible work schedule and remote work options
- Professional development opportunities and ongoing training
- Collaborative, supportive, and fun work environment
Join our team as a Customer Success Manager and play a pivotal role in ensuring our real estate clients receive the support they need to excel in today's industry. Apply now and start making a real impact with Fello!