Open Roles Within Our Portfolio

Technical Account Manager



IT, Sales & Business Development
New York, NY, USA
Posted on Thursday, August 31, 2023

Who We Are

The Stensul Email Creation and Landing Pages Platform™ dramatically reduces email creation time - by up to 90% - so teams can better focus on improving email performance. Stensul makes this possible by streamlining the collaboration process and simplifying email creation for all marketers, so they can create high-performing emails that drive stronger results. Stensul integrates with all leading ESPs/MAPs, including Marketo, Oracle Eloqua, Adobe Campaign, and Salesforce Marketing Cloud, as well as workflow platforms, image libraries, live content, link tracking, and messaging platforms. Top brands that trust Stensul to solve their most demanding email problems include ASICS, BMW, Morgan Stanley, Clover Health, Greenhouse, and Yahoo, among others.

What You’ll Do

Sitting within the Success Services team, Technical Account Managers are product subject matter experts who are focused on consulting with customers to build optimized technical solutions and deliver outcomes with Stensul. TAM's partner with Customer Success Managers to provide guidance on customer "steady state" (post-implementation) projects, guide customers integration strategy, partner with technology teams on end-user experiences, inform customers of optimized step to enable notable roadmap development areas, product updates, and liaise with Stensul development team and provide technical best practices.

Specific responsibilities include:

Continue the optimization of Stensul product knowledge post implementation, always working to deepen the customer relationship. Includes but is not limited to:

  • Leading discovery calls
  • Creating and reviewing email design specifications documentation
  • Ownership and prioritization of tracking requirements and insights to the business on technical needs across a portfolio of customers
  • Lead effective demos and help post-sales team position technical enhancements
  • Project managing the build and testing it with the implementation developers
  • Building and testing the customer instance when necessary
  • Serving as a liaison between customer requirements and the product team
  • Become an expert of Stensul's platform, enabling you to train anyone on getting the most value from the platform, creating customer documentation and answering any questions around the platform confidently
  • Working with internal or external developers on new platform integrations based on customer requirements
  • Partner with the Solutions Consulting and Product teams as necessary to research and scope prospective customer

Who You Are:

  • 2+ years of technology implementation, technical consulting or dedicated technical support
  • 4+ years in a customer-facing technical role at a SaaS B2B organization
  • Enterprise or Strategic account management experience
  • Project/program management experience
  • Basic to advanced knowledge of HTML & CSS (ideally for email)
  • Experience managing customer relationships independently and building strategies to make customers successful with new technologies
  • Ability to influence outcomes cross-functionally without authority
  • Nice to have background in marketing technology and functional knowledge with all leading ESP's and MAP's including Marketo, Salesforce Marketing Cloud, Oracle Eloqua, Adobe Campaign and others

What We Offer

  • Competitive compensation package that includes equity
  • Excellent medical, dental, and vision coverage for you and your dependents
  • Weekly catered lunches and fully stocked kitchen with snacks and beverages
  • Extra goodies like team breakfasts, monthly team outings, etc.
  • 401(k), life insurance, commuter benefits, and parental leave plans
  • Flexible time off policy to balance your work and life in the way that suits you best
  • Collaborative, transparent, and fun loving office culture
  • We are a growing company, so as we grow, YOU will grow!
Stensul is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce.
If your experience is close (even if not a perfect fit) to what we’re looking for, please consider applying. Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.
Stensul does not work with agencies and is not responsible for any fees associated with unsolicited third-party submissions.
The compensation range being offered for this role is $105,000-130,000 plus variable compensation. Please note that Stensul's compensation philosophy is based on a geographical market approach, and the salary range listed relates specifically to roles located in New York. Stensul's compensation and career growth philosophy focuses on impact in the role, and starting salaries may vary for different individuals in the same role based the competencies and level demonstrated in the interview process.