Open Roles Within Our Portfolio

Account Manager (Remote)

VC Lab

VC Lab

Sales & Business Development
Palo Alto, CA, USA
Posted on Tuesday, June 20, 2023
Decile Group ( is transforming venture capital into a force for good in the world. We run the leading venture capital accelerator worldwide and operate a comprehensive firm management platform, reducing the barriers of entry for next generation investors to launch and grow meaningful early-stage investment firms.
We are hiring an Account Manager to to ensure the satisfaction and success of prospective clients by providing exceptional support, following up on their needs, and coordinating with internal parties. You will act as a liaison between accelerator participants and our operations team, ensuring seamless communication and collaboration.
Decile Group provides a fast-paced startup environment, where everyone has the opportunity to help with everything. You will have an opportunity to experience every facet of venture capital. This is a unique opportunity to take your account management expertise to the next level.
Remote candidates are accepted.

The Account Manager responsibilities include:

  • Develop and maintain strong relationships with venture capitalist clients
  • Serve as their primary point of contact for clients prior to enrollment in a Decile Group offering
  • Host various educational webinars about Decile offerings
  • Proactively engage with clients to understand their objectives
  • Support clients in navigating the Decile Partners platform, providing training and guidance on its features and functionality
  • Collaborate closely with internal teams to coordinate client onboarding, resolve inquiries, and ensure a seamless client experience
  • Stay updated on industry trends, market insights, and emerging impact investment opportunities, sharing relevant information with clients
  • Track and report on key performance metrics, client feedback, and market developments, providing input for business strategy

What You Have:

  • 5+ years experience in account management, sales, customer success, or a similar role, preferably within the financial services, investment, or startup ecosystem
  • Excellent interpersonal and communication skills, with the ability to build rapport and trust with venture capitalist clients
  • Masterful Zoom presentation capabilities both 1:1 and in large group settings
  • Proven empathetic sales or account management upsell conversion experience
  • Experienced in email drip design and in follow-up communication
  • Strong organizational skills, attention to detail, and the ability to manage and prioritize tasks effectively
  • Self-motivated, adaptable, and comfortable working in a fast-paced, dynamic startup environment
  • High emotional intelligence and intuition
  • Passionate about making a positive impact through venture capital
  • Ability to thrive in a fast-growing startup

What We Offer:

  • Ability to help change the world
  • Vibrant work environment of passionate and capable peers
  • Opportunities for personal growth and role expansion
  • Perks of a fast-growing startup
  • Flexible remote work environment